The standard 9 to 5 working day is no longer common in global enterprises. For a customer to make a purchase in the middle of the night it just takes a few taps. With the endless accessibility of services and goods, the expectation comes that customer support services will also be accessible 24/7.Consequently, when clients fail to get the answers to their questions immediately, they become dissatisfied with the business and spend their dollars elsewhere.
But not every company can afford to develop and hire its own on-site call center to provide help after hours. The solution is Limitless Contact Center.